Easy reporting
Residents report an incident in seconds: description, photo, location, priority.
Photos and documents
Add photos to illustrate the problem. The syndic immediately understands the situation.
Real-time tracking
Each incident has its discussion thread. Residents and syndic communicate directly in the application.
SLA and deadlines
Define processing times by priority. Receive alerts when an incident exceeds the deadline.
Resolution and closure
Mark incidents as resolved. Residents confirm the resolution and can rate the handling.
Statistics and reports
Analyze the most frequent types of incidents, resolution times, and trends.
Why choose SyndicHubs?
Incident reporting in seconds
Attached photos and documents
Direct syndic-resident communication
Tracking by priority and category
Automatic notifications at each stage
Complete history of interventions
Statistics and analysis
Improved resident satisfaction
FAQ
Can residents track the progress of their complaint?+
Yes, each resident can track the status of their complaint in real time: pending, in progress, resolved. They receive a notification at each status change.
Can incidents be categorized?+
Yes, you can create custom categories (plumbing, electricity, elevator, cleanliness...) to better organize and analyze incidents.
How does the priority system work?+
Each incident can be classified as low, medium, high, or urgent priority. Automatic alerts are sent when an urgent incident is not processed on time.